platform

applications

website design & maintenance - Adobe Dreamweaver, Adobe Flash (animation)

desktop publishing - QuarkXpress®, Adobe InDesign® (page layout); Adobe Photoshop® (image manipulation), Adobe Illustrator® (graphics)

editorial services - Microsoft Word, Microsoft Visio (flowcharting)

documentation - Microsoft Word, Microsoft Publisher, Microsoft Visio (flowcharting)

support services - Microsoft Word, Excel, PowerPoint, Access